ID requirements

The Law

We are regulated by the Money Laundering and Terrorist Financing (Amendment) Regulations 2019, London Local Authorities Act 2007, and Know Your Customer (KYC) guidelines. Accordingly, we must verify the ID of all our customers and our customers' shareholders and officers where they meet pre-defined criteria.

How will you be affected?

Most of our customers are not affected by the verification process because it is automated and conducted electronically, with a 90% success rate. The information you supply on the order form is usually sufficient.

If the automated verification system fails:

If customers are not eligible for automated electronic verification, we use the SmartSearch platform to complete our ID checks. We will send you an invitation by email asking for any additional information we require and any documents that we may need. You will be given a choice to upload the documents and information directly to the SmartSearch mobile app or send it to us.

Who needs to supply ID?

When we email you, we will provide the names of the officers whose details we require. We are legally required to verify the ID and address of the following:

• Anyone who purchases a company formation package.
• Anyone using our address service or company secretarial services.
• All shareholders who own over 25% of a company or LLP.
• All directors of a company formed by us or placing an order with us.

What documents will we need?

None, if the automated verification is successful. If we have to carry out a SmartSearch check, you will need to supply the following:

For ID purposes:

• Passport, or
• ID card (Providing it can be recognised by the SmartSearch software), or
• Driving Licence

Additional charges

There are no additional charges where it is possible to complete the verification by supplying documents. In more complex cases where you must use SmartSearch's facial recognition software, there will be an additional charge of £13+vat, which is not refundable.

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