We are regulated by the Money Laundering and Terrorist Financing (Amendment) Regulations 2019, London Local Authorities Act 2007, and Know Your Customer (KYC) guidelines. Accordingly, we must verify the ID of all our customers and our customers' shareholders and officers where they meet pre-defined criteria.
Most of our customers are not affected by the verification process because it is automated and conducted electronically, with a 90% success rate. The information you supply on the order form is usually sufficient.
If customers are not eligible for automated electronic verification, we use the SmartSearch platform to complete our ID checks. We will send you an invitation by email asking for any additional information we require and any documents that we may need. You will be given a choice to upload the documents and information directly to the SmartSearch mobile app or send it to us.
When we email you, we will provide the names of the officers whose details we require. We are legally required to verify the ID and address of the following:
None, if the automated verification is successful. If we have to carry out a SmartSearch check, you will need to supply the following:
For ID purposes:
For Proof of address verification:
There are no additional charges where it is possible to complete the verification by supplying documents. In more complex cases where you must use SmartSearch's facial recognition software, there will be an additional charge of £13+vat, which is not refundable.
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Turner Burke Limited
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